Unfortunately we discovered some 1000mm OpenBeam that have distorted ends. The tips were squeezed together as if they were handled by strong pliers on that end. Leaving the tips twisted and the holes oval instead of round.
We quickly inspected some packs and indeed found other beams that were distorted this way. This inspection also gave us the insight that it was a production failure rather than us packing the beams the wrong way. There were packs with distorted and non-distorted beams wrapped together. These tips should have been cut off in the production process.
Upon a closer inspection we have come to the conclusion that the distortion appears almost exclusively in the longer lengths OpenBeam. This means the beams of 600mm, 750mm, 1000mm and 2000mm.
Last week we sent an email out to the OpenBeam customers who possibly have bought affected beams from this batch. This way we can work out some form of compensation for these customers or simply replace the affected beams with good beams.
We are very sorry for this to happen. Naturally we are in contact with out manufacturer as to make sure this does not happen again.